Processing Time: Orders are processed within 1-3 business days after purchase. During periods of high order volume, there may be slight delays. If this occurs, we will contact you via email or phone.
Shipping Time: Shipping time refers to the time from our fulfillment center to the destination. Standard Shipping: 7-15 business days Express Shipping: 3-7 business days
Estimated Total Delivery Time: Standard: 8-18 business days (1-3 days processing + 7-15 days shipping). Express: 4-10 business days (1-3 days processing + 3-7 days shipping).
Refund Processing Time: If your order has not shipped, refunds are processed within 1-5 business days. If shipped, refunds are processed after the returned item is received, which may take 7-14 days or longer. If you do not receive your refund in the expected time, please contact us at info@shopkrypto for assistance.
Shipping Fees & Estimated Delivery: We ship to Australia, Canada, the USA, and worldwide. Free shipping for orders $255 and above. $0-254.99: Standard $10, Express $20. Note: Occasional delays may occur due to unforeseen circumstances.
Shipping Confirmation & Tracking: Once your order ships, you will receive a confirmation email with a tracking number. Tracking info will be active within 24 hours.
Damage Compensation: We are not responsible for products damaged or lost during shipping. If your order is damaged, please contact the carrier directly and retain all packaging materials.
Order Changes: If you need to cancel your order, contact us as soon as possible. If the item has shipped, we will try to intercept it. Contact us at info@shopkrypto.
Delays During Promotions & Holidays: Please allow extra time for order processing during promotions and public holidays.
Contact Us: If you have any questions about our shipping policy, contact us at: Email: info@shopkrypto Phone: (980) 897-2607 Address: 2210 Kate Street, Durham, NC 27703, United States (not a return address)
